This FORTUNE 100 company had used their proprietary Quality Driven Management system (similar to Six Sigma but keyed to the needs of a service-providing company) for a decade when they decided they wanted to share it with the world, particularly small and midsize businesses. In addition to helping update their web content, including QDM success stories from within FedEx, Carol helped create a simple, user-friendly guide containing the core principles of QDM and tools any small business could immediately put to use to optimize operations and improve quality.